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Help Desk

IT Support Requests

Scarborough Public Schools now uses Incident IQ for its Help Desk ticketing and asset management system. Submitting a ticket with Incident IQ's "Ticket Wizard" is designed to be as quick and easy as possible, while at the same time providing school IT Staff with the necessary information to address the technology issues of teacher, staff, and students in a timely manner.

Please Note: If you are a student or staff member and have never logged into Incident IQ, you may need to log into your account prior to accessing the Help Guides or submitting a ticket. 

To get started using Incident IQ , watch the following video designed to give you a general overview of submitting a ticket and the step-by-step walkthrough of the ticket submission process. For additional information on how to become better familiar this system, please see the resources available on this page. To submit a new support request, click the 'Submit a Ticket' button below.

Submit a Ticket

For comprehensive step-by-step instructions on how to use Incident IQ's ticketing system, read the Submitting a New Ticket Guide